Sounds good, right? By. Already the forecast accuracy (percent difference) has jumped up from 0.1% to 4.5%. You can find the dataset in this link. Now that we are well versed with nuts and bolts of this amazing tool. I have previously worked as a lead decision scientist for Indian National Congress deploying statistical models (Segmentation, K-Nearest Neighbours) to help party leadership/Team make data-driven decisions. Hourly forecasts Before you go out, you can check this free weather app to get prepared for unexpected weather changes. If we take actual volume to mean ‘the number of calls answered’ we face a very big potential problem – we won’t count the calls that we didn’t answer. Hi Rohini, You can search weather forecast for 4 days (96 hours) with data every hour by city name. There are three common methods for calculating forecast accuracy in the contact centre. With its gorgeous and easy to use interface, the app provides live weather forecasts, helpful notifications and always keeps you updated with hourly data for 7 days ahead. Daily weather Besides, you can also check today&tomorrow forecasts (7 day weather forecasts) with this temperature app. This can be used to inform the amount of variability the forecasters need to build into their scheduling. At such points, the growth rate is allowed to change. Prophet is a time series forecasting technique. This video is narrated by Penny Reynolds of The Contact Centre School: There is lots of great information in the video and we explain each of these methods below, after introducing you to a term called “actual volume”. 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This should be fine for the forecaster themselves, but it can make communicating results to other areas of business trickier. https://gkourogiorgas.shinyapps.io/ProphetForecasting/ If not, N can be tuned to a higher value and set using the forecast accuracy. Ankit… I have just started this exercise and I am running into the same issue as Kabir. Using the same data as in the calculation above, which found the forecast accuracy to be 0.1%, let’s take a look at the percent difference for the day when taking hourly intervals into account. How to Use; Weather shortcuts. Low: 40% or below. Accurate 12 Day Weather Forecasts for thousands of places around the World. Thanks for notifying me about the error. Implementation in R for the same problem statement is given below. Knowing what we mean by “actual volume”, is a key part of your forecast accuracy calculations. Detailed Hourly Forecast — Next 24 hours. (ii) A forecast of thundery showers indicates an imminent risk of lightning. 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